myan98 FAQ — Most frequently asked questions from players

At myan98, withdrawal requests are usually processed within 30 minutes to 3 hours. This time may vary slightly depending on the payment method and banking hours. If it takes longer than usual, you can contact our Support team via Live Chat to check.

To withdraw bonus funds at myan98, you must meet the wagering requirement first. For the welcome bonus, you need to wager the bonus amount × 25 before you can withdraw. For example — if you deposit 20,000 Ks and receive a 40,000 Ks bonus, you must wager 40,000 Ks × 25 = 1,000,000 Ks before a withdrawal is allowed.

At myan98, the minimum withdrawal amount is 30,000 Ks. Withdrawal requests below this amount cannot be accepted. This minimum applies to all withdrawal methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer.

Common reasons for a pending withdrawal include: KYC verification not yet completed, wagering requirements not yet met at the time of the request, delays on the receiving bank's side, or a security check that needs to be reviewed. You can contact Support via Live Chat and provide your Reference ID to check the status.

On the withdrawal form, enter the amount using Western digits (0–9), with a minimum of 30,000 Ks. Enter numbers only — no commas. For example, write "50000", not "50,000". Also make sure the bank account number you enter matches exactly.

myan98 does not charge any deposit or withdrawal fees. No service fee is deducted by the platform for any method — KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer. However, your bank or mobile wallet may charge their own fees according to their own policies.

Log in to myan98 and go to the Deposit page, then select KBZPay. Enter the amount you want to deposit (minimum 3,000 Ks), transfer the money to the KBZPay number provided by the platform, upload the slip, and click Submit — your balance will be credited without delay.

If more than 15 minutes have passed since your deposit and the balance still hasn't updated, prepare your transfer slip (screenshot), transfer time, and amount, then contact Support via Live Chat. The team is available 24 hours and will check the issue and credit the correct amount to your account.

Yes. Wave Money is an accepted deposit method at myan98. Just like KBZPay — go to the Deposit page, select Wave Money, transfer to the Wave Money number provided, upload the slip, and click Submit. The minimum deposit amount is 3,000 Ks.

The minimum deposit amount at myan98 is 3,000 Ks. This applies to all deposit methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. Deposits below 3,000 Ks cannot be accepted.

This is required for financial security and to prevent unauthorized transactions. Withdrawals at myan98 are only approved when the name registered on the account matches the name on the KBZPay / Wave Money / AYA Pay / bank account used for payment. This rule is in place to protect your funds.

myan98 protects players' personal information with SSL encryption and never sells it to third parties. Data is stored in line with our privacy policy and used only for account verification purposes. You can read more in our Privacy Policy.

The most commonly accepted KYC documents are the Myanmar National Registration Card (NRC) and passport. You must submit clear photos of both the front and back, along with a selfie holding the document. Unclear or unreadable photos may be rejected.

If your KYC is rejected, contact Support via Email or Live Chat and ask for the reason. If the images were unclear, you can resubmit clearer ones and Support will review them within 24 hours. Resubmitting with the correct documents usually resolves the issue without any problem.

A Cooling-off period is a temporary time limit you set on your own account to give yourself a break and reflect on your play. Self-exclusion is a longer suspension — from weeks to months — that you can request yourself. You can request either of these directly from myan98 Support.

Yes. myan98 strictly enforces the 21+ age limit and checks each player's date of birth during KYC verification. If a player is found to be under 21, their account will be closed immediately. This is a key part of our child protection and responsible gaming policy.

Chasing losses by depositing again and again, losing control over how long you play, feeling financial pressure from gambling, or feeling a constant urge to keep playing — if you notice these signs, we recommend seeking help from a gambling support professional. Find out more on our Responsible Gaming page.

You can contact myan98's 24-hour Live Chat to request Self-exclusion or to set a limit. You can also reach us at Email [email protected]. We also recommend contacting a qualified health professional for expert counselling on gambling-related issues.

Yes. You can set weekly deposit limits, play limits, or loss limits through myan98 Support. We're here to help you stay in control and play for fun. You can also view our Responsible Gaming policy.